Shipping Policy
At Clear Luxe, we are dedicated to providing a seamless shopping experience. Below are the details of our shipping policy:
1. Shipping Locations
- We currently offer shipping across India.
2. Processing Time
- All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
- We offer standard shipping with an estimated delivery time of 5-7 business days.
- Delivery times may vary based on location and shipping provider.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the total order value and delivery location. Free shipping may be available on orders exceeding a certain amount, as part of promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
6. Delays and Issues
- In the event of any shipping delays or issues, we will notify you promptly. Please note that delays caused by unforeseen circumstances, such as natural disasters or carrier delays, are beyond our control.
7. Lost or Damaged Items
- Clear Luxe is not responsible for items lost or damaged during shipping. However, we will assist you in filing a claim with the shipping provider if needed.
8. Contact Us
- For any shipping-related inquiries, please contact our support team at:
- Email: support@clearluxe.com
- Phone: [Insert phone number]
Return and Refund Policy
At Clear Luxe, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original condition, and with all tags and packaging intact.
2. Non-Returnable Items
- Certain items, such as personalised products, fragrances, or sale items, may not be eligible for return. This will be indicated at the time of purchase.
3. Return Process
- To initiate a return, please contact our customer support team at support@clearluxe.com with your order details.
- Once your return is approved, you will receive instructions on how to send the item back.
4. Shipping Costs for Returns
- Customers are responsible for the shipping costs of returning items unless the product is defective or the return is due to an error on our part.
5. Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that shipping charges are non-refundable.
6. Exchanges
- If you wish to exchange an item, please contact us. Exchanges are subject to product availability.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as per your preference.
8. Contact Us
- For any questions or concerns about returns or refunds, please reach out to us at:
- Email: support@clearluxe.com
- Phone: [Insert phone number]
Office Timing Mon – Sat (8.00 – 18.00)
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